The free review management course
Your review management schedule
Every check and habit from the course, grouped by how often it needs doing. Print it, pin it up, or save it as a PDF. Each line links to the lesson that explains it.
Every day
The one habit that can't wait for the weekly check.
Every week
A fixed slot, a named owner and a deputy for holidays.
Every month
One sitting, with the review log open.
- Count response rate and recency, and read the themesLesson 5.2: Response Rate, Recency and Recurring Themes15 min
- Check Bing, Trustpilot and Facebook, and reply to anything newLesson 4.2: Bing, Apple, Trustpilot, Facebook and the Property Review Sites20 min
- Check your average reply timeLesson 3.1: Replying to Every Review, Within Hours5 min
- Check the evidence log, so no suspected fake sits unreportedLesson 3.3: Fake, Unfair and Defamatory Reviews: Reporting, Removal and Legal Options5 min
- Check the rating and quotes on your website match your profilesLesson 6.2: Showing Reviews on Your Website and in Marketing15 min
- Check who has access to every review login, and fill in the one-page reportLesson 7.1: The Review Operating System: Roles, Routines and Scripts30 min
Every quarter
Set a reminder. These are the easiest to let slide.
- Spot-check how fast requests really go outLesson 2.1: The Right Moment, Sent Within 24 Hours15 min
- Tap-test every branch's review link and QR code on a phoneLesson 2.2: One-Click Easy, With One Reminder10 min
- Check you heard about your latest genuine review, and how fastLesson 5.1: Instant Alerts, and a Plan for a Bad Day5 min
- Read the themes in depth and pick the next fixLesson 5.2: Response Rate, Recency and Recurring Themes1 hour
- Compare the same named competitor, in the same sheetLesson 5.3: Checking a Named Competitor's Reviews1 hour
- Run the AI check and re-check every figure you publishLesson 6.1: Reviews, Local Rankings and AI Answers1 hour
- Check Apple Maps and any Yelp or Tripadvisor listingLesson 4.2: Bing, Apple, Trustpilot, Facebook and the Property Review Sites10 min
- Refresh the dated rating and quotes on your siteLesson 6.2: Showing Reviews on Your Website and in Marketing15 min
- Re-score the review audit and plan the next 90 daysLesson 7.2: Your Audit, Priorities and 90-Day Plan1 hour
Twice a year
Bigger reviews, best done with a fresh pair of eyes.
- Review your asking policy and request wordingLesson 2.4: Ask Everyone, Lawfully: Privacy, Consent and Your Team30 min
- Re-read the bad-day plan with the teamLesson 5.1: Instant Alerts, and a Plan for a Bad Day15 min
- Review your tools, providers and the one-page review policyLesson 7.1: The Review Operating System: Roles, Routines and Scripts30 min
Whenever something changes
Tied to new tools, new people or new rules, not the calendar.
- Re-check for incentives and gating when a supplier, tool or staff process changesLesson 2.3: Never Incentivise or Gate: UK Law and Platform Rules
- Tap-test the review link after any change to your Business ProfileLesson 2.2: One-Click Easy, With One Reminder
- Remove leavers from every profile the day they goLesson 4.1: Claiming and Running Your Google Reviews
- Re-check your wording when the law or a platform's rules changeLesson 2.4: Ask Everyone, Lawfully: Privacy, Consent and Your Team
- Re-check reviews and widgets after a redesign or a new pluginLesson 6.2: Showing Reviews on Your Website and in Marketing
Times are rough guides, not exact. Some months will be lighter, some heavier.
Want us to do it for you?
Rather not run this list yourself?
None of this is hard on its own. Most of it, a 15-year-old could do. What's hard is asking every client, replying to every review within hours, and doing it every week without fail while the platforms' rules and the law keep changing. If you'd rather hand that over, our managed service does exactly this for agencies like yours.